Crystal Infused Water Bottles

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.

• Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be initiated within 14 days of the purchase date.

• How to Initiate a Return:

  • Please contact our customer service team at mokshaelements@gmail.com to request a return authorization.
  • Once approved, we will provide you with instructions on how to return the item.

• Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If the return is approved, a refund will be processed to the original method of payment within 14 days.

• Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

• Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately so that we can resolve the issue promptly.

• Final Sale Items:

  • Final sale items are non-refundable and cannot be returned unless they arrive damaged or defective.

• Additional Terms:

  • We reserve the right to refuse returns that do not meet our return policy criteria.
  • Our return policy is subject to change without notice.

Thank you for choosing Moksha Elements. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

Shipping Policy:

1. Processing Time:
   - Orders are typically processed and shipped within 1 business days after payment is received.
   - Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:
   - We offer standard shipping via UPS for domestic orders.
   - Expedited shipping options are available at checkout for an additional fee.

3. Shipping Rates:
   - Shipping rates are calculated based on the weight of the package and the destination.
   - Free shipping may be available for orders over a certain amount, as indicated at checkout.

4. Delivery Time:
   - Estimated delivery times vary depending on the shipping method selected and the destination.
   - Standard shipping typically takes 3 to 5 business days for domestic orders.
   - Expedited shipping options may expedite delivery times.

5. Tracking Information:
   - Once your order has shipped, you will receive a shipping confirmation email with tracking information.
   - You can track the status of your order using the provided tracking number on the carrier's website.

6. International Shipping:
   - We currently only offer shipping within United State.

7. Shipping Address:
   - Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
   - We are not responsible for packages that are lost or delayed due to incorrect shipping information provided by the customer.

8. Shipping Restrictions:
   - Some items may be subject to shipping restrictions or regulations, such as hazardous materials or oversized items.
   - We reserve the right to cancel orders or adjust shipping methods for items that are not eligible for standard shipping.

9. Shipping Updates:
   - For any questions or concerns regarding shipping, please contact our customer service team at Mokshaelements@gmail.com

Thank you for shopping with Moksha Elements. If you have any further questions about our shipping policy, please feel free to reach out to us.